Privacy Policy
Smile Digital Dental Clinic ('the clinic') treats your personal information with care and complies with the Personal Information Protection Act, the Medical Service Act and related legislation. This policy explains what we collect, why, how long we keep it, and what rights you have.
1. What we collect and how
We collect the minimum information needed to book, treat and bill.
Required: name, date of birth, sex, contact number, address, resident registration number (for the medical record required by the Medical Service Act)
Clinical: medical history, medication, treatment records, intraoral scans and radiographic images
Online enquiries: name, contact number, message, and any photographs or images you attach
How: paper forms at reception, telephone consultation, this website and Naver Booking, email
2. Why we use it
Verifying your identity and managing appointments
Providing diagnosis, treatment and consultation
Writing and keeping the medical record (Medical Service Act, Article 22)
Billing and national health insurance claims
Recall notices and follow-up on how treatment is holding up
3. How long we keep it
We keep personal information for the periods below and destroy it without delay once the period ends, unless another law requires a different retention period.
4. Disclosure to third parties
We do not provide your personal information to outside parties, with these exceptions.
You have consented in advance
Claims to the National Health Insurance Service or the Health Insurance Review and Assessment Service
A lawful request from an investigative authority under statute
You have asked us to send your records to another clinic
5. Outsourced processing
We outsource the following to run treatment and billing. Each contract requires the processor to keep your information secure.
6. Your rights and how to use them
You or your legal representative may exercise the following rights at any time. We act within 10 days of the request and tell you the outcome.
Request access to your personal information
Request correction of anything inaccurate
Request deletion (medical records we are legally required to keep are excepted)
Request that processing stop
In person at reception, by phone on 051-808-7528, or in writing
7. How we destroy it
Information is destroyed without delay once the retention period ends or the purpose is met
Electronic files: permanently deleted by a method that prevents recovery
Paper: shredded or incinerated
8. Security measures
The number of staff handling personal information is kept to a minimum, with regular training
Access rights to the record system are controlled and access logs retained
Documents and storage media containing personal information are kept locked
Antivirus software and regular checks guard against intrusion
9. Privacy officer
The clinic has designated the following person to take overall responsibility for personal information and to handle complaints and remedies.
10. Where to complain
If you wish to seek redress for a privacy infringement, you may apply to the bodies below for advice or dispute resolution.
If this policy changes, we will post the change on our website seven days before it takes effect. For anything concerning your personal information, please contact the officer named above.